v7slot Privacy Policy

1. Who We Are

v7slot is the operator of the online gaming platform accessible at v7slot.win ("the Platform"). v7slot acts as the data controller in respect of personal data collected from Players and visitors through the Platform. As data controller, v7slot determines the purposes and means by which personal data is processed.

v7slot operates under an international online gaming licence and is subject to the data protection and privacy obligations applicable under that licence's regulatory framework, as well as any applicable local data protection laws in the jurisdictions where it accepts players.

Where v7slot engages third parties to process data on its behalf — such as game providers, payment processors, or identity verification services — those parties act as data processors and are contractually required to handle personal data in accordance with v7slot's instructions and applicable data protection law.

2. Information We Collect

v7slot collects the following categories of personal data:

2.1 Registration & Identity Data

• Full legal name as it appears on official identity documents;
• Date of birth (for age verification — 21+ requirement strictly enforced);
• Residential address;
• Email address;
• Mobile phone number registered in Malaysia or an accepted jurisdiction;
• Preferred language and currency (MYR).

2.2 Identity Verification (KYC) Data

• Copy of government-issued photo identification (Malaysian MyKad, passport, or equivalent);
• Proof of address documentation where required;
• Payment method ownership verification documents where required.

2.3 Financial Data

• Deposit and withdrawal transaction records;
• Payment method identifiers (e.g., Touch 'n Go account reference, DuitNow identifier, bank account suffix) — note that v7slot does not store full card numbers or full bank account numbers;
• Transaction amounts, timestamps, and processing statuses.

2.4 Gaming Activity Data

• Game session records including titles played, stake amounts, outcomes, and session durations;
• Bonus balance history and wagering progress;
• VIP tier status and loyalty point accumulation;
• Self-exclusion, deposit limit, and responsible gaming tool settings.

2.5 Technical & Usage Data

• IP address and approximate geolocation (country/region level);
• Device type, operating system, and browser information;
• Platform access timestamps and session duration;
• Pages viewed and features accessed within the Platform;
• Cookie and tracking technology data as described in Section 7.

2.6 Communications Data

• Records of communications with the v7slot customer support team via live chat or email;
• Survey responses, feedback submissions, and promotional opt-in preferences.

3. How We Collect Information

v7slot collects personal data through the following means:

• Directly from you — when you register an Account, complete the KYC process, make a deposit or withdrawal request, contact support, or participate in promotions;
• Automatically — through cookies, server logs, and similar tracking technologies when you access and use the Platform (see Section 7);
• From third parties — including identity verification service providers who assist with KYC document checks; payment processors who confirm transaction status; fraud prevention services; and our licensed game providers who report session data back to the Platform.

v7slot does not purchase personal data from data brokers or third-party list providers, and does not collect personal data from social media platforms without your explicit consent.

4. How We Use Your Information

v7slot uses collected personal data for the following purposes:

• To create, maintain, and administer your v7slot Account;
• To verify your identity and age in compliance with KYC and anti-money laundering ("AML") obligations;
• To process deposits and withdrawals in MYR via your chosen payment methods;
• To provide access to all Platform features including games, bonuses, and account management tools;
• To detect, investigate, and prevent fraudulent activity, bonus abuse, and breaches of the v7slot Terms & Conditions;
• To comply with legal and regulatory obligations imposed by v7slot's gaming licence and applicable law, including AML reporting requirements;
• To provide customer support and respond to your enquiries;
• To send you transactional communications including deposit confirmations, withdrawal notifications, and security alerts;
• To send you marketing communications regarding v7slot promotions and offers, where you have consented to receive such communications or where permitted by applicable law;
• To personalise your Platform experience based on your gaming preferences and activity history;
• To administer responsible gaming tools and, where applicable, to comply with self-exclusion requests;
• To conduct analytics and Platform performance improvement;
• To enforce the v7slot Terms & Conditions and protect the rights and interests of v7slot and its players.

5. Legal Basis for Processing

v7slot processes personal data on the following legal bases:

• Contractual necessity — processing required to perform the v7slot Player Agreement (Terms & Conditions), including Account management, payment processing, and game access;
• Legal obligation — processing required to comply with AML, KYC, regulatory reporting, and other legal obligations applicable under v7slot's operating licence;
• Legitimate interests — processing carried out for v7slot's legitimate business interests including fraud prevention, Platform security, analytics, and responsible gaming enforcement, where these interests are not overridden by your privacy rights;
• Consent — processing for direct marketing communications and non-essential cookies, where you have provided explicit consent that you may withdraw at any time.

6. Disclosure of Your Information

v7slot does not sell, rent, or trade your personal data to third parties for their own marketing purposes. v7slot may share your personal data with the following categories of recipients:

• Game providers — licensed third-party game developers and aggregators who supply the games available on the Platform, to the extent necessary to deliver game content and session data;
• Payment processors — including Touch 'n Go eWallet, DuitNow, Boost, GrabPay, FPX, and banking partners, to facilitate deposit and withdrawal transactions;
• Identity verification providers — third-party KYC services used to verify identity documents and screen against regulatory databases;
• Fraud prevention and AML services — providers of fraud detection, transaction monitoring, and AML screening tools;
• Cloud infrastructure and technology providers — providers of hosting, data storage, analytics, and support platform technology who process data on v7slot's behalf under data processing agreements;
• Regulatory and law enforcement authorities — where v7slot is required by law, court order, or its licensing authority to disclose personal data;
• Professional advisers — lawyers, accountants, and auditors acting in a professional capacity where required.

All third-party data processors engaged by v7slot are subject to contractual obligations regarding the confidentiality and security of personal data they process on v7slot's behalf.

7. Cookies & Tracking Technologies

The v7slot Platform uses cookies and similar tracking technologies to operate and improve the Platform experience. Cookies are small text files placed on your device when you access the Platform. v7slot uses the following categories of cookies:

• Strictly necessary cookies — essential for the Platform to function, including maintaining your login session and security tokens. These cookies cannot be disabled without disrupting Platform functionality.
• Functional cookies — used to remember your preferences such as language settings, game lobby layout, and responsible gaming tool configurations.
• Analytics cookies — used to collect anonymised information about how visitors use the Platform, which pages are visited most frequently, and where technical errors occur. This data is used to improve Platform performance and player experience.
• Marketing cookies — used to track your interaction with v7slot promotional content and to measure the effectiveness of marketing campaigns. These are set only with your consent.

You may control non-essential cookies through your browser settings. Disabling strictly necessary cookies may prevent some Platform features from functioning correctly. Your cookie preferences can be updated at any time.

8. Data Retention

v7slot retains personal data for the period necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account registration and KYC data: retained for a minimum of five (5) years following Account closure, in compliance with AML regulatory requirements;
• Financial transaction records: retained for a minimum of five (5) years from the date of the transaction;
• Gaming session data: retained for a minimum of two (2) years;
• Customer support communications: retained for a minimum of two (2) years from the date of the communication;
• Marketing preference records: retained for the duration of the marketing relationship and for one (1) year following withdrawal of consent.

Where retention is required by legal obligation, v7slot will retain data for the full period required regardless of Account status. Data retained solely for legal compliance is stored securely and access is restricted to authorised personnel.

9. Data Security

v7slot implements appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the v7slot Platform;
• Encryption at rest for sensitive personal and financial data stored in v7slot systems;
• Access controls restricting data access to authorised personnel on a need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

Notwithstanding these measures, no system can guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, v7slot will notify affected individuals in accordance with its obligations under applicable data protection law.

10. Your Rights

Subject to applicable data protection law, you have the following rights in relation to your personal data held by v7slot:

• Right of access — to request a copy of the personal data v7slot holds about you;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of your personal data, subject to v7slot's legal retention obligations;
• Right to restriction of processing — to request that v7slot limit how it uses your data in certain circumstances;
• Right to data portability — to receive your personal data in a structured, commonly used format where processing is based on consent or contractual necessity;
• Right to object — to object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent — where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact the v7slot Data Protection contact via the support channels set out in Section 14. v7slot will respond to verified requests within 30 days. v7slot may require identity verification before processing data subject requests to protect against unauthorised access to account data.

11. International Data Transfers

v7slot may transfer personal data to recipients located outside Malaysia in connection with the provision of Platform services — for example, to game providers or cloud infrastructure providers whose servers are located in other jurisdictions. Where such transfers occur, v7slot ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under applicable data protection law. These safeguards may include contractual data transfer agreements, adequacy decisions, or other recognised transfer mechanisms.

12. Children & Minors

13. Amendments to This Privacy Policy

v7slot reserves the right to update this Privacy Policy at any time to reflect changes in how we collect and use personal data, changes in applicable law, or changes to our business operations. Material changes will be communicated to registered Players via email notification or an in-platform notice prior to the changes taking effect. The date of the most recent revision is displayed at the top of this Privacy Policy. Continued use of the Platform after notification of any amendment constitutes acceptance of the revised Privacy Policy.

14. Contact & Complaints

For questions, requests relating to your personal data rights, or complaints about how v7slot handles your personal data, please contact the v7slot support team through either of the following channels:

• Live Chat: Available 24/7 directly through the v7slot Platform — the fastest way to reach the support team;
• Email: support@v7slot.win

Please include "Privacy Request" or "Data Subject Request" in the subject line of email enquiries to ensure prompt routing to the appropriate team. v7slot aims to acknowledge all data protection enquiries within five (5) business days and to resolve them within thirty (30) days.

If you are not satisfied with v7slot's response to a data protection complaint, you may have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction, or to the dispute resolution body applicable under v7slot's gaming licence.